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FAQ


Orders


Please use a soft ruler to measure the circumference of your wrist by wrapping it around the smallest part of your wrist without loosening or tightening it (if you don't have a soft ruler, you can use a headphone cord or thin wire instead).

For example, if your hand size is 14.5cm, please purchase 14.5cm directly, we will reserve space for you when we make the bracelet.

Welcome to comment on wearing habits:
[More skin-friendly] about 0.5cm reserved space, will not tighten the wrist,
[Loose] about 1.0cm reserved space, can slide on the arm 😊.

P.S. Please make sure to fill in the correct email address and check it as soon as possible.

Please avoid using yahoo email as it often fails to deliver.

1. Please download and install the app "EZ WAY" from the app store.

Android https://reurl.cc/ZO73N6
iOS link with QR code:https://reurl.cc/Mvd5Nv

2. After downloading, you can follow the steps on the official website to submit your certification. For more details, please visit the website of "Taiwan Ministry of Finance" for detailed steps.
https://web.customs.gov.tw/cp.aspx?n=88C3016BD909355C
After placing an order on the website, select the following payment method on the checkout page.

• Credit Card: Visa/ Mastercard/ American Express
• Apple Pay
• Google Pay
• AlipayHK
• Payme (Hong Kong customers only)
• FPS (for Hong Kong customers only)
• Bank Transfer (HSBC) (For Hong Kong customers only)
The crystals we use are all natural crystals produced from different quality mines around the world.

P.S Some of them (only in the Geometry series) are color optimized for the appearance, which are specially noted in the title and content.

Delivery

Products are generally made within 4 working days, customized hand-size products will be photographed and sent by email, after confirmation will be sent via S.F.

[Hong Kong, Macau]
Expected to be delivered in about 5-7 days after shipping.

[Taiwan]
∙ Expected to arrive in Taiwan in about 6 days after shipment by S.F.

[Other Countries]
∙ Approx. 10-14 days after shipment.
We can ship worldwide.

Hong Kong, Macau

• Logistics company: SF Express
• Time required: About 5-7 days after delivery
• Shipping cost: HK$30
• Free shipping to Hong Kong and Macau for orders over HK$399

Taiwan

• Logistics company: SF Express
• Time required: About 5-7 days after shipping
• Shipping cost: HK$40 (approx. TWD 146)
• Free shipping for orders over HK$399 (approx. TWD 1458)

Singapore, Malaysia

• Logistics company: SF Express
• Time required: about 5-7 days after shipping
• Shipping fee: HK$ 120 (about SGD21)
• Free shipping for HK$ 988 (about SGD171)

Other countries

• Time required: About 10-14 days after shipping
• Shipping: HK$ 190
Can send to residential address in Hong Kong, S.F. has cancelled the extra delivery fee for the time being (the latest S.F. charges prevail)

Hong Kong customers can choose:
- S.F. Service Station (faster)
- Smart Counter (faster)
- Residential address
- Business Address

Check the SF Smart Counter
https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker
Check the SF Station:
https ://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address
Sorry, we do not offer cash on delivery service at this time.

Member Points Discounts

Only one promo code can be used for a single order.

Customized


Bracelets and necklaces are available with monogrammed/engraved tags, just add them to your shopping cart at checkout when you place your order.

Please note to inform us of the content of the engraving, the choice of letters, and the location of the tag.

Engraved hangtags: https://www.pinklaboratory.com/products/f004

925 sterling silver letter pendant. https://www.pinklaboratory.com/products/f001

14K gold clad alphabet pendant: https://www.pinklaboratory.com/products/f003

• If you have a specific style you want. We will make a sample for you according to the drawing, there will be a free revision opportunity, we will make according to the material, no extra charge.
_

You can choose from the following options:

1. Changes to our design styles.

2. Draw the style you want and mark the required crystals and size.

3. If the design needs to be redesigned according to the idea, the design and sample fee will be charged according to the complexity of the design and the number of times the sample is modified.
_

• For customization, you can fill in the following form first, and we will arrange to provide sample styles and quotation as soon as possible.
https://www.pinklaboratory.com/pages/ Customizationdesignservice

1. Contact customer service
2. Fill in the customized form and provide drawings/hand drawings
3. Pay "Design Manual Fee"
4. Arrange to make proofing
5. Take a photo of the confirmation picture and send it by email to confirm and provide a quotation
6. Modify once as required, and then send an email to confirm and provide a quotation
7. Within 14 days after receiving the email, pay the "product fee"
8. Arrange to send after the product is finished

After Sales Service

All products purchased from Pink Laboratory are entitled to a "14-day product appreciation period" (Note: the appreciation period is not a trial period).

Product Damage
If you find that your product is damaged after you receive it, please contact our customer service at info@pinklaboratory.com as soon as possible, and they will assist you as soon as possible.

Crystal quality: As crystal is a naturally formed product, crystal contains unique textures and characteristics, such as "ore defects", "flat head", "ice crack" and other natural textures, the above situation is not a product quality problem.

Dissatisfied with the product / wrong size order
If the product is in new and undamaged condition within 14 days of signing, please contact customer servcise info@pinklaboratory.com will assist you as soon as possible.

After confirmation, you can send the product back intact and bear the shipping cost.

All customization fees will not be refunded, regardless of whether you eventually order, return or exchange.

We look forward to you feeling our heart and enjoying a great shopping experience.

About Us

We are located in Aba Tibetan Autonomous Prefecture, Sichuan Province, which is part of the Amdo Tibetan region, and our studio production and customer service staff are all local Tibetans.

I (the designer) have been living here for eight years, and have set up a design studio in the area, and run my own hotel, restaurant design, so if you have the opportunity, you are welcome to come and visit.

Need help? Please Contact us.

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